Effective date: November 1, 2026
These Terms & Services ("Terms") govern your access to and use of the website roughsketchdesign.com (the "Site") and any orders you place for electronics, digital accessories, and related products (collectively, "Products") sold by Rough Sketch Design ("we," "us," or "our"). By visiting the Site, creating an account, or submitting an order, you agree to these Terms. If you do not agree, do not use the Site.
1. Eligibility and Accounts
You must be at least 18 years old and capable of forming a binding contract to use the Site. When you create an account, you agree to provide accurate information and keep your credentials confidential. You are responsible for all activity under your account. Notify us immediately at hello@roughsketchdesign.com if you suspect unauthorized use.
2. Product Information and Availability
We strive to display accurate specifications, photographs, compatibility notes, and pricing for every Product. Minor variations in color, firmware version, or included accessories may occur between production runs. If a material error affects your order, we will contact you with the option to confirm, modify, or cancel.
All offers are subject to availability. We may limit quantities per customer or refuse orders that appear fraudulent, abusive, or placed by resellers in violation of manufacturer policies. In-stock estimates are not guaranteed until you receive an order confirmation from our team.
3. Orders and Acceptance
Placing items in your cart does not reserve inventory. An order is accepted only after we send written confirmation by email. We may decline or cancel orders for reasons including stock limitations, pricing mistakes, payment concerns, or shipping restrictions on lithium batteries and other regulated goods.
Prices are listed in United States dollars unless otherwise noted. Applicable sales, use, or import taxes may be calculated during confirmation. Promotional codes are single-use unless stated otherwise and cannot be combined unless we expressly allow it.
4. Payment
On this static storefront demonstration, checkout collects contact and fulfillment details; a representative will follow up to arrange payment through approved methods. In production use, we would accept major credit cards and approved digital wallets. You represent that you are authorized to use the payment method provided.
Chargebacks without attempting resolution violate these Terms and may result in account suspension. If you dispute a charge, contact us first so we can investigate shipment tracking, serial numbers, and delivery confirmations.
5. Shipping and Delivery
We ship to valid residential and commercial addresses using insured carriers. Estimated delivery windows begin after fulfillment—not after checkout—and exclude carrier delays, weather, or customs processing. Risk of loss passes to you when the carrier records delivery, unless otherwise required by law.
Some Products require signature confirmation or adult verification. You are responsible for providing an accessible delivery location. Failed delivery attempts may incur redelivery fees. Partial shipments may occur when backordered items release later at no additional shipping charge.
6. Returns, Refunds, and Exchanges
Most unopened Products in original condition may be returned within thirty (30) days of delivery for a refund minus outbound shipping, unless marked final sale. Opened audio and wearable items may be subject to hygiene restocking fees. Defective items will be repaired, replaced, or refunded after troubleshooting with our support team.
To start a return, email hello@roughsketchdesign.com with your order number and serial number when applicable. Unauthorized returns sent without a return merchandise authorization may be refused. Refunds post to the original payment method within ten (10) business days after we receive and inspect the Product.
7. Manufacturer Warranties
Unless we state otherwise, Products include the manufacturer's limited warranty. We will supply proof of purchase and assist with warranty registration. Warranty claims for misuse, unauthorized modification, liquid damage, or commercial abuse are excluded. Our role is facilitation; warranty decisions rest with the manufacturer.
8. Intellectual Property
The Site, including logos, product photography produced by us, guides, and software, is protected by copyright and trademark laws. You may not scrape, mirror, or redistribute content for commercial purposes without written consent. Product names and logos belong to their respective owners and are used for identification only.
9. Prohibited Conduct
You agree not to: (a) interfere with Site security or availability; (b) upload malware or attempt unauthorized access; (c) harvest personal data from other users; (d) resell Products in bulk without authorization; (e) post false or misleading reviews; or (f) use the Site for unlawful surveillance or harassment.
10. Disclaimers
THE SITE AND PRODUCTS ARE PROVIDED "AS IS" EXCEPT AS EXPRESSLY STATED IN WRITING. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT GUARANTEE THAT ELECTRONICS WILL BE COMPATIBLE WITH EVERY THIRD-PARTY SERVICE OR FUTURE STANDARD.
Technical guides on our blog are informational and do not constitute professional installation advice for high-voltage or licensed electrical work.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROUGH SKETCH DESIGN AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR DEVICE DOWNTIME, ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY.
OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR A PRODUCT IS LIMITED TO THE AMOUNT YOU PAID FOR THAT PRODUCT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
12. Indemnification
You will defend and indemnify Rough Sketch Design against claims arising from your misuse of Products, violation of these Terms, or infringement of third-party rights resulting from content you submit (such as product reviews or support attachments).
13. Electronic Communications
By using the Site, you consent to receive transactional emails about orders, security, and policy updates. Marketing messages are optional and include an unsubscribe mechanism. See our Privacy Policy for data practices.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws applicable where Rough Sketch Design is organized, without regard to conflict-of-law rules. Before filing suit, the parties agree to attempt good-faith negotiation for thirty (30) days. If unresolved, disputes shall be brought in courts with appropriate jurisdiction, unless mandatory consumer protections in your region require otherwise.
15. Changes to These Terms
We may update these Terms to reflect new products, legal requirements, or fulfillment partners. Material changes will be posted on this page with a revised effective date. Continued use after changes constitutes acceptance. Prior versions are available upon request.
16. Severability and Entire Agreement
If any provision is unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and Rough Sketch Design regarding the Site.
17. Contact
Questions about these Terms: legal@roughsketchdesign.com or via the Contact form.