Effective date: November 1, 2026
Rough Sketch Design ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit roughsketchdesign.com, shop for electronics and digital products, subscribe to emails, or communicate with our team.
1. Scope
This Policy applies to the Site and customer support channels we operate. It does not cover third-party websites, manufacturer warranty portals, or payment processors that maintain their own policies. Read those notices when you leave our Site.
2. Information We Collect
Information you provide
We collect names, email addresses, order details, shipping city and postal code, support messages, survey responses, subscription preferences, and optional account profile fields. Checkout forms on this demo Site store cart data locally in your browser; submission sends contact details to our team for manual follow-up rather than automated payment processing.
Information collected automatically
Like most websites, we may process device type, browser version, referring URL, pages viewed, and approximate location derived from IP address through analytics tools configured with privacy-preserving settings. We do not collect precise GPS data from your device without consent.
Information from partners
Carriers share delivery status; payment partners share authorization codes; fraud-screening vendors share risk scores. We combine this with your order history to fulfill purchases and prevent abuse.
3. How We Use Personal Information
- Process orders, returns, and warranty assistance
- Respond to questions about compatibility, voltage, or firmware
- Send transactional notices (order acknowledgment, shipment, policy updates)
- Deliver optional marketing about new headphones, TVs, and smart home kits
- Improve Site performance, search relevance, and product descriptions
- Detect security incidents and enforce our Terms & Services
- Comply with tax, consumer protection, and export control obligations
We rely on contractual necessity, legitimate interests in running a secure storefront, consent for marketing emails, and legal obligations where applicable.
4. Cookies and Local Storage
Essential cookies remember your session preferences. Local storage retains your shopping cart between visits until you clear it or complete checkout. Analytics cookies, if enabled, help us understand aggregated traffic patterns; you can block cookies in browser settings, though cart persistence may be limited.
We do not use cookies to sell personal information. We honor Global Privacy Control signals where required by law.
5. Email Communications
Subscribe forms capture your email and consent flag. You may withdraw consent through the Unsubscribe page or the link in any promotional email. Transactional messages about active orders may continue until fulfillment completes.
6. How We Share Information
We share personal information only with:
- Service providers that host the Site, deliver packages, process payments, or provide customer support tools under confidentiality agreements
- Manufacturers when warranty service requires serial number validation
- Authorities when required by subpoena, court order, or to protect safety
- Business transfers if we merge or sell assets, subject to this Policy
We do not sell or rent your personal information to data brokers for unrelated advertising.
7. Data Retention
Order records are kept for at least seven years to satisfy accounting rules. Marketing lists retain your email until you unsubscribe plus a suppression record to honor your choice. Support tickets archive after resolution for quality audits, typically twenty-four months.
8. Security
We implement administrative, technical, and physical safeguards such as TLS encryption in transit, role-based access, and vendor security reviews. No method is perfectly secure; report suspected incidents to privacy@roughsketchdesign.com promptly.
9. Children's Privacy
The Site is not directed to children under 16. We do not knowingly collect their data. Contact us to delete information submitted in error.
10. International Visitors
Servers and support teams may operate in multiple regions. When data crosses borders, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms recognized by applicable law.
11. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or port personal information, and to object to certain processing. California residents may request categories of data shared for business purposes. EU/UK residents may lodge complaints with supervisory authorities.
Submit requests to privacy@roughsketchdesign.com. We will verify identity by referencing recent order details or email confirmation. Authorized agents may act on your behalf with written permission.
12. Automated Decision-Making
We do not make solely automated decisions with legal or similarly significant effects. Fraud checks may generate scores, but a human reviews flagged orders.
13. Third-Party Links and Embedded Media
Product videos or manufacturer spec sheets may load from external CDNs. Those providers may log your IP address under their policies. We use reputable image hosts serving natural photography without watermarks.
14. Changes to This Policy
We update this Policy when practices evolve or regulations change. Material updates appear on this page with a new effective date. Significant changes may also be emailed to registered customers.
15. Contact Us
Privacy questions or requests: privacy@roughsketchdesign.com or the Contact form with subject line "Privacy Request."